A domiciliary care company based in South Gloucestershire, renowned for its CQC Outstanding rating, has built a reputation for delivering exceptional adult care and support. With a team of approximately 100 carers, they provide domiciliary care, specialist care, live-in care, night care, and complex care services. Committed to “The Alium Way”— a professional, outcomes-focused approach to training—they turned to Alium Care Training’s Train the Trainer courses to enhance their internal training processes and ensure their team was fully equipped to deliver outstanding care.
The Challenge
As the sole trainer for the organisation, the Training Lead faced challenges in delivering effective and engaging training, across a range of topics. Although they had received initial training from a predecessor, they felt the need for a deeper understanding of key topics to confidently answer questions and ensure their carers were fully equipped with the necessary skills and knowledge. The goal was not just to deliver training but to embed a culture of continuous learning and exceeding compliance standards within the organisation.
The Solution
The company turned to Alium Care Training for Train the Trainer course bundle, particularly seeking the expertise of Alium’s highly regarded trainers. Having previously trained with Alium, the Training Lead chose to return because of the exceptional teaching style and knowledge that the Trainers bring to the sessions.
“The Alium Trainers are absolutely brilliant. Even in long sessions, they keep the training engaging and informative. Their deep understanding of health and social care, along with the way concepts were explained makes learning easy and memorable. The Trainer creates a supportive environment where no question feels too small, which has made a huge difference to my confidence as an in-house trainer.”
The Impact
Since completing the Train the Trainer courses with Alium, the Training Lead has felt a significant improvement in their ability to deliver effective, impactful training. Previously, training sessions often felt rushed, with little time to explore topics in depth. Now, with a greater understanding of legislation, regulations, and best practices, they can provide carers with the detailed knowledge they need to excel in their roles.
“With the previous training, I was nervous before sessions, worrying about what questions might come up. After training with Alium, I feel far more comfortable and confident in delivering sessions. I now understand the ‘why’ behind processes, making it easier to explain things clearly to my team.”
One of the most noticeable improvements has been in safeguarding training. Before working with Alium, carers often struggled to grasp the principles fully. After implementing the techniques learned in the Train the Trainer course, carers now show a much deeper understanding of safeguarding and mental capacity principles, leading to better decision-making and compliance.
“The difference in how carers understand safeguarding now is striking. They are much more aware of their responsibilities and the steps to take if an issue arises. The same applies to the Mental Capacity Act – before, it was difficult for many to grasp, but now they understand it much more clearly.”
Looking Ahead
The company continues to value the high-quality training provided by Alium Care Training, emphasising that the teaching quality at Alium remains unmatched.
“Alium’s training is exceptional. The quality of the training itself is outstanding,  and I would highly recommend it to others.”
This case study highlights how a strong partnership with Alium Care Training has helped this CQC Outstanding-rated domiciliary care provider elevate their internal training, improve and excel compliance, and build confidence within their team as well as embedding a continuous learning culture. By investing in expert-led training, they continue to provide exceptional care to the individuals they support.
At Alium Care Training, we believe in “The Alium Way”—a commitment to professional, high-quality training that is impactful, outcomes-focused, and designed to drive excellence in care.
Our Train the Trainer courses equip professionals with the knowledge, skills and confidence to deliver engaging and effective training within their organisations. With expert-led sessions and a supportive learning environment, we ensure that trainers not only meet compliance standards but exceed them, fostering a culture of continuous improvement. Achieving excellence together, we empower care teams to provide the highest standard of support.
Discover more about The Alium Way and how our Train the Trainer courses can transform your training approach.
