Can I firstly start by saying thank you for all the support you and your team have given Gold Care Services. The process has been a big learning curve and helped us to understand where improvements are required. We have been given feedback at every stage of the process by you and your team, and you have been clear in identifying areas of progress and those that required further intervention. Planned meetings with yourself and your team were of particular benefit. Strategies for improvement were given and the straightforward approach was helpful supportive and gave opportunity for both sides to share opinions. At each stage of the process training opportunities for senior team members were offered, and these have also been of great benefit for developing a positive ethos within Gold Care service. Alium Care Training are outcomes focussed and these are put into a plan that is transparent and easy for the team to work with. It has always been easy to speak to Sangita who I know has an extremely busy schedule. Her open and honest approach is commendable, and it is apparent that Alium are passionate about the work that they do. I feel that the support given to us from Alium has enabled us to move forward, critically evaluate the service and continue the process into bringing GCS to an excellent provider. Our CQC inspector was also very complimentary about Alium’s ways of working and their commitment to support full progression.

I can honestly say that without the commitment and support given by Alium, we would not be on the pathway to improvement. I also know that the journey is not finished, and I am confident that Alium will be there if we require further support

I’d recommend Sangita and her team to anyone who requires a dedicated open and honest approach to support required

- Jane Waters, Director, Goldcare Services

I looked for a training provider that not only had a very good E-Learning and face to face training programme but someone who understood the running of a care home and restraints we have when taking staff off the floor to do their training. Alium Care Training has provided me just that.  From the first phone call right through to the staff completing the training, the support and help from the team has been excellent. Nothing is too much for Alium Care Training.

As with all providers my team are not keen on E-Learning and caused anxiety at the thought of having to do it, however my team have fed back that the courses were not only detailed and helpful but they found it easy to do. Music to my ears as this means they don’t need all the encouragement and pushing to complete their mandatory training…. The face to face training is currently being done remotely due to Covid 19 but it has worked really well. The team are able to login and get a very good day of training – in some ways remote training has proved better with our team because they feel more comfortable engaging in their own surroundings.

All in all an excellent training provider, I am very impressed with their professional manner and organisation. I am now in discussions with their team about additional training for our services. Highly recommended

- Allison Jones, Operations Director, Brookdale House, Hampshire