Project Description

KLOE Key Lines of Enquiry Course for Managers

WILL YOU BE INSPECTION READY AFTER COVID-19?

This course is designed for all members of the Team who have responsibility for managing a service that is registered with Care Quality Commission (CQC) including Managers Deputies Team Leaders Owners Directors

Quality Training that Supports Outstanding Compliance

ARE YOU INSPECTION READY?

CQC KEY LINES OF ENQUIRY (KLOE) INSPECTION WORKSHOP FOR MANAGERS

21st October 2022: £125.00 + VAT
7th December 2022: £125.00 + VAT

This course can be booked by individuals or groups of up to 15.

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The CQC Key Lines of Enquiry (KLOE) Inspection workshop incorporates the CQC’s latest Regulatory Approach to inspection; provides delegates with a clear understanding of the Fundamental Inspections Standards and how these standards fit into the requirements of each business. It supports delegates to identify and demonstrate key evidence against the standards and looks at potential areas for development. It also covers the requirements and ways of working during the Current Covid-19 situation and expectations of providers including:

Understand in detail the Standards of Inspection under each of the 5 KLOE’s
Understand the latest Regulatory Approach to inspection
The ways of working – what is expected of providers.
How the standards of inspection apply to the sector (focused on client’s particular sector).
Suggestions of evidence applicable under each standard.
Support in identifying compliance against each standard of inspection
Ways to capture and demonstrate Good to Outstanding rated practice as evidence of compliance
Ways of Maintaining Continuous Professional and service development – to reach a Good to Outstanding rating.
Ways to ensure staff understand and feel confident to demonstrate application of the standards by demonstrating their knowledge and understanding during inspections

Delivered through Live Interactive Virtual Learning

This course can be delivered to a single company (e.g. one organisation with multiple sites and under the same management) wide workshop for 12 – 15 people.

DELEGATE COMMENTS FOLLOWING THE ‘CQC KLOE (Keylines of Enquiry) ’ 1-DAY COURSE

Alium Care Training carries out post-training reviews and analysis to make sure that our courses are always on-point, engaging and benefit all delegates. Below are comments following this course…

I have learnt a lot on this course today. A good development course for myself and thorough explanation of KLOE's given.

The training was excellent and gained lots of information regarding KLOE. Even though I come from an outstanding rated service, this training has given me lots of ideas about how to collect evidence to support what we are doing. As part of this training, I will now work with my team to capture further evidence ready for the next CQC inspection. Thank you so much.

Thank you so much for the time and explaining things in detail. It was an eye opener and never thought KLOES can go that deep. It was definitely very useful and I will be able to put in to practice the things that I have learned today. Thank you so much and the Trainers way of teaching was outstanding.

Brilliant course! The Trainer provided me with very good practical stimulative knowledge which is going to guide us to prepare for the next inspection and continue to improve our service. It was excellent training!

- Staff, Princess Christian Care Home

I just wanted to email you today to say that I have just completed the KLOE training with Sangita Boyd, Alium Care Training. It was brilliant and really informative. The information was relevant and extremely useful. All my managers that also completed the training have also commented that it was brilliant and they are excited to implement what they learned. The Alium Care Training tutor was very engaging, friendly and knew her stuff! As a result, we have also booked 4 places on the Infection control Train the Trainer course.

- Clare Mortlock, Operations Director Blue Bird Care, Kent

5 Star rated: I attended a course on the CQC KLOE’s and found the content of the course very useful in preparing for inspections, each one was explained in detail which will help us to collate the evidence to demonstrate to our inspectors. The course was delivered in a relaxed manner and afforded all to ask questions and discuss ideas. Thank you to Sangita and her team.

- Julian Finnis, Island Residential Care

I really enjoyed this training session as it went into detail on each specific ‘KLOE’ as well as each subsection within it. I also liked the opportunity to listen to individuals from other care companies to hear what they currently have in place or are planning on implementing. This helps us broaden our answers to KLOE subsections that ask for how we learn/improve based off of other companies/services. My course wasn’t particularly large, which allowed me to voice my opinions and thoughts easily and confidently, which I can sometimes struggle with. For an online session, I didn’t feel like my learning was any different from that in a classroom. This was hugely benefitted by our Alium session leader who encouraged us to answer questions and make sure everyone got involved. The PowerPoint that we followed was very engaging and specific to current CQC requirements. Items were taken word for word from the CQC website meaning it was completely relevant to any upcoming CQC inspections. I was particularly grateful for the explanation of how the emergency protocol CQC are currently working around, as I was unaware of this at the time. It also broadened my leadership skills by reminding me to incorporate questions such as ‘what are the key lines of enquiry’ and ‘what are the 5 values of our company’ into 121/supervision sessions. By doing this, we are empowering our staff in their knowledge of what CQC inspectors may ask, as well as their confidence in their job role. I have now completed two Alium courses, and have already asked to be put on a third. Thank you!

- Bethany Street, Bethany Street, Assistant Manager, Millsted Care

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Tailormade Courses & Consultancy.

We can adjust any course to suit your organisations specific training needs. We can also prepare Bespoke Training Programmes to accommodate your organisations ongoing Care and Support staff training requirements.

NEXT STEP?

If you would like to book a course (or find out more information) then please call us on 02034 189717 or email enquiries@aliumcaretraining.co.uk